November / December update

There may be slightly longer leadtimes for orders due to exceptional demand for ingredients in the lead up to Christmas.  Please read our statement here

Terms & Conditions

  1. The minimum order value £Sterling 50-00 before delivery charge and VAT where applicable
  2. Payment is accepted by credit/debit card, Paypal or Bank Transfer.
  3. Prices are in £Sterling and payments received in other currencies will be converted by the issuing credit/debit card company.
  4. For UK deliveries, VAT at 20% will be added to the cost of all items (where applicable) including carriage charge.
  5. Deliveries outside of UK will not be charged UK VAT.
  6. European customers will pay your national VAT charge on arrival in the destination Country at prevailing rate plus any customs clearance charges and associated local charges that may be applicable. Please be aware of this before you place your order, as charges vary from country to country. Failure to process and pay these charges may result in parcels being returned to us and customer will be liable for these return charges also.
  7. Customers outside of Europe will pay local duties and taxes on arrival in the destination Country at prevailing rate plus any  associated local charges that may be applicable. Please be aware of this before you place your order, as charges vary from country to country. Failure to process and pay these charges may result in parcels being returned to us and customer will be liable for these return charges which will be deducted from any refund.
  8. For all Export orders, it is the Customers responsbility to ensure the ingredients you order are permitted for import to your country. Please check any local restrictions before your order. The Soapmakers Store are not responsible in the event there are import issues, demands for certification or import licences and we are not liable for any additional costs as a result.
  9. Overseas customers are responsible for all local charges on arrival in destination country. If a shipment is refused or ignored and returned to us as a result, all charges will be deducted from original payment before any refund is made.
  10. Should the package(s) appear damaged or opened on arrival, DO NOT SIGN FOR THEM and immediately advise us by Email. 
  11. If you sign for or accept a damaged parcel, it negates any possibility to make a claim on your behalf and we can not accept any claim for damages or loss of product as a result.
  12. Should you not be entirely satisfied with your purchase, please contact us in writing within 48 hours of delivery.
  13. Claims for damaged or missing items must be made in writing within 48 hours of delivery.
  14. Customers will be responsible for the safe return of any goods.
  15. The content of this website is provided to give people the opportunity to buy products and receive information.
  16. The data given here and on our secure server is for the sole purpose of our trade with you.
  17. We will never share your details with third parties.
  18. Our products are offered for sale at the prevailing prices and subject to availability.
  19. The company reserves the right to change specifications and prices without notice.
  20. All items and ingredients supplied are for specialist use and it is assumed the user has the knowledge and skill required for usage.
  21. Soapmakers Store does not knowingly sell items that have been tested on animals.
  22. The company may in certain circumstances, decline to supply goods.
  23. Our Terms and Conditions will not affect your statutory consumer rights.
  24. Please read our Terms and Conditions and register your agreement here to complete the sale.
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